Customer Experience Coordinator

Global Trade Solutions · Glendale, Arizona
Department Global Trade Solutions
Employment Type Full time

About Green

 

Global Reach with a personal touch”, that’s the foundation on which four partners (and long-time friends) agreed to when they started Green Worldwide Shipping back in 2008. This ethos has allowed Green to Grow to a 200+ strong team with 15 offices across the US and growing.

At green we are a family of innovative problem-solvers who communicate freely to present creative solutions in an environment of trust, respect, and integrity. We are dedicated to customer service, passionate about logistics, and committed to sustainable growth while inspiring others.

 

 

Why this role is special..


We're looking forward to adding a motivated Customer Experience Coordinator to join our team of sharp, energetic, and dedicated entrepreneurs.   The Customer Experience Coordinator supports the strategic design, implementation, and optimization of our Global Trade Solutions offerings and initiatives to ensure a best-in-class customer experience. This is an on-site position in Waddell, AZ. 

 

How you will be successful…


  • Collaboration with cross-functional teams to support end-to-end customer experience goals and operations.
  • Performs:
  • Research
  • Data Collection & Entry
  • Data Analysis
  • Document Preparation
  • Administration
  • Problem Resolution
  • Invoicing
  • Compliance
  • Recordkeeping
  • Scheduling & resource coordination
  • Timely customer service, both within Green and with clients
  • Participation in Client Conference Calls
  • Build & maintain relationships with clients
  • On-site work with clients each week


What you will bring….

 

  • Comfortability in Microsoft Office suite (Outlook, Excel, Word, etc.)
  • Ability to review and analyze data, with support and training
  • Positive attitude
  • Strong attention to detail
  • Strong communication skills, both written and oral - this role will be customer-facing
  • Works with minimal supervision
  • Candidate must pass a federal background check
  • Logistics / Freight Forwarding / Customs Brokerage Experience a plus

 

About Green Worldwide & Our Global Trade Solutions Team

 

Our mission is to be the leader in trade compliance & supply chain solutions.  Our adaptable & innovative services will enhance business operations, improve compliance, and provide our clients with the technology, visibility & expertise needed to elevate their business.

 

 At Green, we are a family of innovative problem-solvers who communicate freely to present creative solutions in an environment of trust, respect, and integrity. We are dedicated to customer service, passionate about trade and logistics, and are committed to sustainable growth while inspiring others.  We encourage the personal and professional growth of our employees.  It is our people who make the difference and make Green, Green.

 

You will report to the Regulatory Operations Manager of Global Trade Solutions in this role.

 

Benefits include

 

  • 3 weeks’ vacation to start
  • Matching 401k / Retirement Plan
  • 100% Employee paid health insurance with options for plans
  • Dental & Vision Insurance
  • Life insurance paid


Green Worldwide Shipping, LLC (Green) is committed to the full inclusion of all qualified individuals. As part of this commitment, Green will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process and/or to perform essential job functions, please contact Faye Hughes, Head of People and Culture at faye.hughes@greenworldwide.com.

Green is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Thank You

Your application was submitted successfully.

  • Location
    Glendale, Arizona
  • Department
    Global Trade Solutions
  • Employment Type
    Full time